Legal
Refund & Cancellation
Last Updated: July 14, 2026
At RB Villa Indore, we aim to offer a seamless and transparent booking experience. Since we are a single private pool villa reservation service, cancellations affect our availability significantly. Please read our Refund and Cancellation Policy carefully before confirming your booking.
1. Cancellation Timeframes & Refunds
If you wish to cancel your confirmed booking, refunds of your 30% advance payment will be determined based on when the cancellation request is received:
| Time of Cancellation | Refund Percentage |
|---|---|
| 14 days or more prior to check-in | 100% of the advance amount |
| Between 7 to 14 days prior to check-in | 50% of the advance amount |
| Less than 7 days prior to check-in | 0% (No refund of advance) |
2. Processing of Refunds
Once a cancellation is approved according to the terms above, refunds are processed electronically.
- Refunds will be credited back to the **original payment source** (bank account, credit/debit card, UPI) used during the booking transaction.
- Refund processing generally takes **5 to 7 business days** to reflect in your account, depending on your bank or card issuer.
- Transaction charges or processing fees charged by the payment gateway (Razorpay) at the time of booking may be non-refundable.
3. Booking Rescheduling
Rescheduling your booking dates is subject to property availability and owner approval. Rescheduling requests made at least 7 days before check-in will be accommodated free of charge if the new dates are available. If rescheduled to dates with higher pricing (e.g. weekday to weekend), the difference must be paid by the guest.
4. No-Show Policy
If you do not check in on your scheduled check-in date without prior cancellation notice, it will be treated as a "No-Show." No refund will be issued, and the reservation will be cancelled automatically after 24 hours of the check-in time.
5. Force Majeure
In rare circumstances where we must cancel your booking due to reasons beyond our control (e.g., natural disasters, government restrictions, major technical issues at the property), you will be offered a 100% refund of your advance payment or the option to reschedule to another available date.
6. Contact Us
For cancellation or rescheduling requests, please reach out to Rahul Bhatia directly on WhatsApp or call at +91 90390 88888, or write to us at admin@rbvilla.in or rahulbhatia@rbvilla.in with your booking transaction details.