Privacy Policy

At RB Villa Indore (accessible from rbvilla.in), one of our main priorities is the privacy of our visitors and guests. This Privacy Policy document contains types of information that is collected and recorded by RB Villa and how we use it.

1. Information We Collect

When you make a booking or submit an enquiry on our website, we may collect the following personal information:

• Contact details: Name, Email address, Phone number.
• Booking details: Check-in and check-out dates, number of guests.
• Identification documents: Government-approved ID proof (required at check-in).
• Payment Information: Transaction details when you make booking payments through our website.

2. How We Use Your Information

We use the information we collect in various ways, including to:

• Process, manage, and confirm your bookings.
• Send booking confirmation details and updates via email, SMS, or WhatsApp.
• Process payments securely through our third-party payment gateway (Razorpay).
• Communicate with you for customer support, service enquiries, and feedback.
• Comply with local police and legal reporting regulations for guest registration in Indore, India.

3. Security & Payment Processing

We value your trust in providing us your personal information. All online payments on our website are processed securely using Razorpay payment gateway.

We do not store or collect your payment card details. That information is provided directly to our third-party payment processor whose use of your personal information is governed by their Privacy Policy. Razorpay adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council.

4. Third-Party Services

We do not sell, trade, or otherwise transfer your personal information to outside parties. This does not include trusted third parties who assist us in operating our website, processing payments, or conducting our business, so long as those parties agree to keep this information confidential.

5. Cookies and Tracking

RB Villa uses standard 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

6. Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

7. Contact Us

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at admin@rbvilla.in or rahulbhatia@rbvilla.in or call us at +91 90390 88888.